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HAWK CONSTRUCTION & MAINTENANCE, INC.

PRIVACY POLICY

1. INTRODUCTION

Hawk Construction & Maintenance, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://builtbyhawk.com/ (the “Site”) or engage our construction and maintenance services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you agree to this Privacy Policy. This policy may change from time to time, and your continued use of the Site after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site, including:

2.1 Personal Information

Personal information is information that identifies you as an individual. When you visit our Site, we may collect:

    • Contact information, such as your name, email address, mailing address, and phone number when you submit this information through our contact forms or request an estimate.
    • Communication records, including records of calls, emails, and other communications between you and Hawk Construction & Maintenance, Inc.
    • Service information, including information about your property, project requirements, and service preferences when you request an estimate or engage our services.
    • Payment information, when you make payments for our services (note that payment processing is handled by third-party payment processors, and we do not store complete credit card information on our servers).

2.2 Non-Personal Information

As you navigate through and interact with our Site, we may automatically collect certain
non-personal information, including:

  • Technical information about your equipment, browsing actions, and patterns, including your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
  • Usage information, such as pages visited, time spent on those pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold
certain information. Cookies are files with a small amount of data which may include an
anonymous unique identifier. Cookies are sent to your browser from a website and
stored on your device.
We use the following types of cookies:

  • Essential cookies: These cookies are necessary for the Site to function properly and
    cannot be switched off in our systems.
  • Performance cookies: These cookies allow us to count visits and traffic sources so
    we can measure and improve the performance of our Site.
  • Functionality cookies: These cookies enable the Site to provide enhanced
    functionality and personalization.
  • Targeting cookies: These cookies may be set through our Site by our advertising
    partners to build a profile of your interests and show you relevant advertisements
    on other sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2.4 Google Analytics and Google Search Console
We use Google Analytics and Google Search Console to analyze the use of our Site.
Google Analytics and Google Search Console gather information about website use by means of cookies. The information gathered is used to create reports about the use of our Site. Google Analytics collects information such as: – The pages you visit on our Site – How long you spend on each page – How you got to the Site – What you click on while you’re visiting the Site Google’s privacy policy is available at: https://policies.google.com/privacy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout.

3. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information: 3.1 To Provide and Improve Our Services
  • To present our Site and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To improve our Site and services.
  • To develop new products and services.
3.2 For Communication and Marketing
  • To communicate with you about your inquiries, estimates, or services.
  • To provide you with notices about your account or services.
  • To notify you about changes to our Site or any products or services we offer or provide through it.
  • To send you marketing communications about our services, special offers, and promotions, if you have not opted out of receiving such communications.
3.3 For Security and Legal Compliance
  • To protect the security and integrity of our Site and business.
  • To detect, prevent, and address technical issues.
  • To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

    • 4. DISCLOSURE OF YOUR INFORMATION

    We may disclose personal information that we collect or you provide as described in this
    Privacy Policy:

    4.1 Service Providers

    We may share your information with contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. These may include providers of:

    • Hosting and server services
    • Analytics services
    • Email and customer relationship management services
    • Payment processing services
    • Project management software

     

    4.2 Business Transfers
    If we are involved in a merger, acquisition, financing, or sale of all or a portion of our
    assets, your information may be transferred as part of that transaction. We will notify
    you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

    4.3 Legal Requirements
    We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

    4.4 Protection of Rights
    We may disclose your information to: – Enforce our Terms of Service and other agreements. – Protect and defend the rights or property of Hawk Construction & Maintenance, Inc. – Prevent or investigate possible wrongdoing in connection with the Site or our services. – Protect the personal safety of users of the Site or the public. Protect against legal liability.
    4.5 With Your Consent

    We may share your information with third parties when you have given us your consent
    to do so.

    5. YOUR PRIVACY RIGHTS

    5.1 Access and Control of Your Information
    You can review and change your personal information by logging into the Site and
    visiting your account profile page, if applicable, or by contacting us directly.
    You may also send us an email at Team@builtbyhawk.com to request access to, correct,
    or delete any personal information that you have provided to us. We may not
    accommodate a request to change information if we believe the change would violate
    any law or legal requirement or cause the information to be incorrect.
    5.2 Marketing Communications
    You can opt out of receiving marketing communications from us at any time by: –
    Following the unsubscribe instructions included in each marketing email. – Sending us
    an email stating your request to Team@builtbyhawk.com. – Calling us at 805-652-2400.
    Note that we may still send you service-related communications, such as emails related
    to your account or services you have requested.
    5.3 Do Not Track Signals
    Some web browsers have a “Do Not Track” feature that signals to websites that you visit
    that you do not want to have your online activity tracked. Our Site does not currently
    respond to “Do Not Track” signals.
    5.4 California Privacy Rights
    If you are a California resident, California law may provide you with additional rights
    regarding our use of your personal information. To learn more about your California
    privacy rights, visit our California Privacy Notice section below.

    6. DATA SECURITY

    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

    7. THIRD-PARTY WEBSITES

    Our Site may contain links to third-party websites and services that are not owned or controlled by Hawk Construction & Maintenance, Inc. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

    8. CHILDREN'S PRIVACY

    Our Site is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at Team@builtbyhawk.com.

    9. CHANGES TO OUR PRIVACY POLICY

    We may update our Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new Privacy Policy on this page and notify you by email to the email address specified in your account and/or through a notice on the Site home page

    The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.

    10. A2P 10DLC COMPLIANCE

    Hawk Construction & Maintenance, Inc. complies with all Application-to-Person (A2P) 10-Digit Long Code (10DLC) messaging regulations. When you provide your phone number to us, we may send you text messages related to your inquiries, estimates, and services. Message and data rates may apply.

    We will only send text messages to you with your consent. You can opt out of receiving text messages at any time by replying STOP to any message you receive from us or by contacting us directly. If you opt out, you will no longer receive text messages from us, but we may still contact you by other means, such as email or phone calls, as permitted by law.

    11. CALIFORNIA PRIVACY NOTICE

    This California Privacy Notice supplements the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice. 11.1 Information We Collect Our Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, our Site has collected the following categories of personal information from its consumers within the last twelve (12) months:
    • Identifiers (such as name, address, email address, phone number)
    • Commercial information (such as records of services purchased or considered)
    • Internet or other similar network activity (such as browsing history, search history, information on a consumer’s interaction with a website)
    • Geolocation data (such as physical location or movements)
    • Professional or employment-related information (when provided in the context of commercial services)
    11.2 Use of Personal Information We may use or disclose the personal information we collect for one or more of the business purposes described in Section 3 of our Privacy Policy. 11.3 Sharing Personal Information We may disclose your personal information to a third party for a business purpose as described in Section 4 of our Privacy Policy. 11.4 Your Rights and Choices The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. Access to Specific Information and Data Portability Rights You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
    • The categories of personal information we collected about you.
    • The categories of sources for the personal information we collected about you.
    • Our business or commercial purpose for collecting or selling that personal information.
    • The categories of third parties with whom we share that personal information.
    • The specific pieces of personal information we collected about you.
    Deletion Request Rights You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Exercising Access, Data Portability, and Deletion Rights To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by: Emailing us at Team@builtbyhawk.com Calling us at 805-652-2400 Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. Response Timing and Format We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. 11.5 Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not
  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

    • 12. CONTACT INFORMATION

    If you have any questions or comments about this Privacy Policy, the ways in which Hawk Construction & Maintenance, Inc. collects and uses your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please contact us at: Hawk Construction & Maintenance, Inc. 2674 E. Main St., Suite E244 Ventura, CA 93003 Phone: 805-652-2400 Email: Team@builtbyhawk.com

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    HAWK CONSTRUCTION & MAINTENANCE, INC.

    License Number: CSLB #1134727

    Hawk Construction & Maintenance began with a simple, unwavering commitment: deliver superior craftsmanship, outstanding reliability, and genuine peace of mind. Since our inception, we’ve proudly served communities across Ventura, Santa Barbara, and Greater Los Angeles,

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